Refund Policy

Effective October 19, 2026

A refund is available within 24 hours of purchase, only if the course has not been started. After 24 hours, or once the course is started, all sales are final.

What counts as started

A course is started once the driver has logged in to it. Enrollment alone does not count.

Seat blocks

Within 24 hours of purchase, we will refund any seats whose codes have not been redeemed, at the per-seat price paid. Seats that have been redeemed are not refundable.

Washington drivers

Our courses do not meet Washington State’s training requirements. If a course or seat is bought for a driver licensed in Washington, we will refund it in full as long as it has not been started or redeemed.

Duplicate or mistaken charges

If you were charged twice for the same order, or charged an amount different from the price shown at checkout, contact us at any time and we will correct it.

How to request a refund

Email support@eldttraining.com within 24 hours of purchase with the email address used for the order. Approved refunds go back to the original payment method. Your bank may take 5 to 10 business days to show it.

Before disputing a charge

Please contact us first. Most problems can be fixed quickly by email, and a dispute filed with your bank takes much longer to resolve. Thank you!